Government Finance Officers Association (GFOA) Annual Conference
McCormick Place West
Chicago, Illinois
June10th – 13th, 2012
Calhoun County, Arkansas
At the request of Calhoun County Clerk, Alma Davis, former County Treasurer, Kristi Webb, and supported by newly appointed County Treasurer, Shana Carter; the Calhoun County Quorum Court approved an agreement authorizing Financial Intelligence (FI) of Little Rock to install new county government financial software. The Court's action displaced a long time financial software services provider. Mrs. Davis told the court that selecting FI to provide new financial software would bring better customer service and fresher software to the courthouse and would allow Calhoun County to purchase its own computer hardware. The old software provider required Calhoun County to purchase all computer hardware through them for a much higher cost.
Shackelford County, Texas
At the request of Shackelford County Treasurer, Tammy Brown, the Shackelford County Commissioners' Court unanimously approved an agreement authorizing Financial Intelligence (FI) of Conroe, Texas and Little Rock, Arkansas to install new county government financial software. The Court's action displaces a long time financial software services provider that could no longer keep up with the growth of Shackelford County according to Mrs. Brown.
Hardin County, Texas
At the request of Hardin County Auditor, Lawrence Parthum and Hardin County Treasurer, Sharon Overstreet, the Hardin County Commissioners' Court approved agreements authorizing Financial Intelligence (FI) of Conroe, Texas to install new county government financial software. The installation of the new state-of-the-art software will begin in early 2012.
Customer Satisfaction
2010 Customer Survey
FI began providing services to Arkansas counties in 1989. We founded our company on a fundamental commitment to Customer Service.
In September 2010 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 100% response rate and received a 100% satisfaction rating from our customers. Here are the actual survey questions:
Communications and Respsonsiveness
1A. Are your calls and/or letters responded to promptly?
Yes - 100% No - 0%
1B. Are your needs/expectations understood?
Yes - 100% No - 0%
1C. Is work completed for you in a timely manner?
Yes - 100% No - 0%
1D. How would you rate the quality of Financial Intelligence communications and responsiveness?
Excellent - 67%Good - 33% Fair - 0% Poor - 0%
Technical and Professional Support
2A. Is Financial Intelligence responsive to your needs?
Yes - 100% No - 0%
2B. Is Financial Intelligence well versed in your software application?
Yes - 100% No - 0%
2C. Are your requests responded to in a timely manner?
Yes - 100% No - 0%
2D. Are your projects completed accurately?
Yes - 100% No - 0%
2E. How would you rate the quality of Financial Intelligence support?
Excellent - 67% Good - 33% Fair - 0% Poor - 0%
Value of Service
3A. How would you rate the value of Financial Intelligence services for the fees charged?
Excellent - 67% Good - 33% Fair - 0% Poor - 0%
3B. In the time you have used Financial Intelligence, has the value of services provided to you changed?
Improved - 33% Stayed the same - 67% Declined - 0%
Overall Evaluation
4A. Would you be willing to recommend Financial Intelligence to others?
Very willing - 100% Somewhat willing - 0%
Not very willing - 0% Very unwilling - 0%
4B. How well has Financial Intelligence performed over the last 12 months relative to your needs and expectations?
Exceeded - 67%Met - 33%Fell Short - 0%
4C. In the time you have used Financial Intelligence, has the technical and professional support changed?
Improved - 33% Stayed the same - 67% Declined - 0%
